Connection fails
Confirm the server address, SSH port, username, network access, and that the SSH service is running on the remote server.
Help and support
Let’s get you connected.
Start with the checks below. If the issue continues, send us the exact error without including passwords, private keys, or other secrets.
Quick checks
Password or key is rejected
Check that the selected authentication method is enabled on your server and that the username matches the credential.
SFTP cannot open a folder
The connected Linux user needs permission to read that path. Uploads also require write permission on the target folder.
Server Pulse is unavailable
Server Pulse is optional and depends on the connected account being allowed to run the lightweight system commands it uses.
Before contacting support
Include your SSH Speed version, iOS or iPadOS version, server operating system, authentication method, and the exact error message. A screenshot is useful after hiding IP addresses, usernames, and private information.
Never send us your password, private key, recovery code, or unrestricted server access.
Host key warning
A changed host key can be expected after reinstalling or replacing a server, but it can also indicate that you are connecting to the wrong machine. Verify the new fingerprint through a trusted channel before accepting it.
Still need help?
Email us and we will help you diagnose the problem.